Terms of service

Last updated: October 19, 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of aqayskin.com, shop.aqayskin.com and all related pages (the "Site"), and any purchase of products from Maison Aqay Skin Care LLC, a Florida limited liability company ("Maison AQAY," "we," "us" or "our"). By using the Site or placing an order, you agree to these Terms and to our Privacy Policy, Refund Policy and Shipping Policy, which form part of these Terms. If you do not agree, please do not use the Site.

PLEASE READ SECTION 16 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND INCLUDES A WAIVER OF CLASS ACTIONS AND JURY TRIALS.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Site or place an order. The Site is intended for customers in the United States, and we ship only to addresses in the United States.

3. Our Products

Our products are cosmetics for external use only. The information on the Site is provided for general information and is not medical advice. Our products are not intended to diagnose, treat, cure or prevent any disease. Before first use, apply a small amount to a limited area of skin and wait 24 hours. Please read the full ingredient list before purchasing, and do not use a product if you are sensitive or allergic to any of its ingredients. Discontinue use if discomfort or irritation occurs, and consult a healthcare professional if you have a skin condition or any concern. Colors, textures and packaging may vary slightly from the images shown on the Site.

4. Orders

Your order is an offer to purchase. Our order confirmation email confirms that we received your order; it does not mean we have accepted it. Your order is accepted when we ship it. We may refuse, cancel or limit any order or the quantity of any product, at any time and in our sole discretion, including in case of suspected fraud, unauthorized resale, errors in product or price information, or unavailability. If we cancel an order after payment, we will refund the amount charged, which is your sole remedy. Products are sold for personal use only and not for resale.

5. Prices and Payment

Prices are shown in US dollars. Applicable sales tax and shipping charges are calculated at checkout. We may change prices at any time; the price that applies is the one displayed when you place your order. Despite our care, a product may occasionally be listed at an incorrect price. If the correct price is lower, we will charge the lower price. If it is higher, we may contact you for instructions or cancel your order and notify you. You authorize us and our payment processors to charge your selected payment method for the total amount of your order.

6. Availability and The First Harvest Waitlist

Some products may be temporarily unavailable. Joining The First Harvest waitlist is free and is not an order. It does not reserve a product, a quantity or a price, and it does not guarantee availability. No payment is taken. We will let you know by email when the product becomes available.

7. Shipping, Title and Risk of Loss

We ship within the United States as described in our Shipping Policy. Title to the products and the risk of loss pass to you when we deliver the products to the carrier.

8. Returns

All sales are final. The only exceptions are products that arrive damaged, defective or incorrect, as described in our Refund Policy.

9. Intellectual Property

The Site and all of its content, including the names Maison AQAY Paris and AQAY, logos, texts, photographs, videos, illustrations, product names and designs, are owned by or licensed to Maison AQAY and are protected by intellectual property laws. You may view the Site for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, publish or otherwise use any content without our prior written permission.

10. Acceptable Use

You agree not to: use the Site for any unlawful purpose; interfere with or disrupt the Site or its security; access or collect content from the Site by automated means without our written permission; impersonate any person or misrepresent your identity; or transmit spam, viruses or any harmful code.

11. Feedback

Any ideas, suggestions or comments you send us are non-confidential. You grant us a free, perpetual and irrevocable license to use them for any purpose, without compensation to you. Your personal information is handled in accordance with our Privacy Policy.

12. Third-Party Services

The Site may contain links to third-party websites and relies on third-party services, such as payment processors and carriers. We are not responsible for their content, policies or performance.

13. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE, ITS CONTENT AND OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS OR PRODUCE ANY PARTICULAR RESULT. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MAISON AQAY AND ITS MEMBERS, MANAGERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATED TO THE SITE, THESE TERMS OR ANY PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM. SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify and hold harmless Maison AQAY and its members, managers, employees and agents from any claims, losses, damages, costs and expenses, including reasonable attorneys' fees, arising out of your use of the Site or your breach of these Terms.

16. Dispute Resolution, Binding Arbitration and Class Action Waiver

(a) Informal resolution. Before starting any claim, you agree to send a written notice to legal@aqayskin.com describing your name, your order number, the nature of the dispute and the relief requested. We will try in good faith to resolve the dispute within 30 days of receiving the notice.

(b) Binding arbitration. If the dispute is not resolved within that period, any dispute arising out of or relating to these Terms, the Site, our products or any purchase will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitration will be conducted by video conference, by telephone or on written submissions, unless the arbitrator decides that an in-person hearing is required, in which case it will take place in Miami-Dade County, Florida. Fees are allocated according to the AAA rules.

(c) Small claims. Either party may instead bring an individual claim in small claims court in Miami-Dade County, Florida, or in the county where you live, if the claim qualifies.

(d) Intellectual property. We may seek injunctive relief in court to stop any infringement or misuse of our intellectual property.

(e) Class action and jury waiver. YOU AND MAISON AQAY AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. YOU AND MAISON AQAY WAIVE ANY RIGHT TO A JURY TRIAL. If this class action waiver is found unenforceable as to a claim, that claim will be decided by a court as set out in Section 18, and not in arbitration.

17. Time Limit for Claims

Any claim relating to the Site, these Terms or our products must be brought within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules, and by the Federal Arbitration Act. Subject to Section 16, any action must be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to their jurisdiction.

19. Force Majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including carrier delays, natural disasters, severe weather, epidemics, strikes, government actions, or failures of internet, power or suppliers.

20. Changes and Termination

We may update these Terms at any time by posting a new version on the Site with a new "Last updated" date. Changes apply to orders placed after they are posted. We may suspend or end your access to the Site at any time if you breach these Terms.

21. General

These Terms, together with the policies they refer to, are the entire agreement between you and Maison AQAY. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms. If these Terms are translated, the English version controls.